Dear, I'd like know how long it takes to update the stats of these rooms. My stats are not updating. Only the "clicks"
Sorry for my english.
Greetings,
Daiane Caillaux
Dear, I'd like know how long it takes to update the stats of these rooms. My stats are not updating. Only the "clicks"
Sorry for my english.
Greetings,
Daiane Caillaux
Hi Daiane,
First of all, your English is great.
CPA stats are generally not updated on a daily basis for these rooms due to fraud and poker room validation of players meeting requirements. In addition, William Hill has not been sending us monthly stats and Betfair does not have an auto-importer set up so those stats will be updated at the end of the month.
I hope this helps and please let us know if you have any additional questions.
Ty, Gonzo.
but...
How do I know if my accounts in William Hill were qualified ? I need to wait?
Daiane,
Generally we can't give final information for confirmed CPAs until the end of the month for William Hill (mostly because of fraud concerns). If you have a couple players you would like us to check on, please send me a PM or open up a support ticket.
Hope this helps and Happy Holidays. Please let me know if you need anything else.
Hey Daiane,
CPA stats should be posted starting today and confirmed on the 10th.
Best wishes,
Gonzo
Daiane,
I have asked Accounting to see why your CPA stats have not updated. I'll update the thread when I receive additional information.
Hey Daiane,
Sorry for the delay. We are still waiting on Chili Poker and William Hill to confirm the qualified CPAs. I'll be sure to pass on when we have received confirmation from these two rooms.