Knowledgebase & Documentation
Our documentation is the best way to get immediate answers and guidance. We also provide numerous references for the more advanced features and functionality such as the CMS and the API.
Unknown Trackers
Occasionally you’ll see a tracker owned by a member whose username appears to be ‘Unknown’ in your statistics. What is this, and where did it come from? Most frequently, these unknown trackers show up in the reports that PAS receives from the poker rooms. However, these trackers do not have a corresponding tracker created within the PAS system that is consequently linked to a member’s account.
The unknown tracker IS still tracked to a publisher’s account through a campaign, so the publisher is still credited with the rake (and profit) for referring that player (tracker).
How does this happen?
Most often, it’s due to simple user error on the part of the player. Sometimes a player forgets to return to the PAS system to enter his tracker.
Can this be corrected?
Yes. If you know that you have a player who should be tracked at a certain room, ask him for the tracker he’d like to use, then open a publisher support ticket, and we can get your player correctly tracked to you.
Does the publisher get to keep his profit PLUS the player’s rakeback?
It depends. If the tracker is at a poker room that does NOT auto-pay rakeback, then the answer is YES. The publisher keeps both the player rakeback as well as his margin.
If the tracker is created at a poker room that DOES auto-pay player rakeback, then the answer is NO. The publisher will only receive his net margin, as the player is being paid his rakeback automatically by the poker room. This is true even though the player doesn’t have a tracked account within the PAS system.
Example 1
Assume a publisher gets 30% at Full Tilt Poker.
The publisher then signs up a player who does NOT enter his tracker into the PAS system.
The player then generates $100 in MGR.
Because FTP auto-pays rakeback to ALL signups (at 27%), the publisher will receive a total of $3, his net margin.
Example 2
Assume a publisher gets 35% at Absolute Poker.
The publisher signs up a player who does NOT enter his tracker into the PAS system.
The player generates $100 in MGR.
Since Absolute does NOT auto-pay rakeback players, the publisher will receive the full 35% of the $100 ($35) and the player will receive nothing, since he must have a PAS tracker in order to be paid his rakeback.